At Hannah Martin, your satisfaction is our top priority. In accordance with legal requirements, you have the right to withdraw from your purchase within 14 days of receiving your order—no questions asked.

Withdrawal Period

The withdrawal period is 14 days from the day you, or a third party named by you (other than the carrier), took possession of the goods.

How to Return

To exercise your right of withdrawal, please send a clear statement via email to:
support@hannahmartinbrand.com

You may use our withdrawal form template or send an informal message.

After notifying us, you have 14 days to return the goods to us.

Refunds

Once we receive and inspect the returned item(s), we will refund all payments received from you, including standard delivery costs (excluding any additional fees for non-standard delivery options you selected), without undue delay and no later than 14 days.

Refunds will be issued using the same payment method you used for the original transaction, unless otherwise agreed.

Return Shipping Costs

You are responsible for the direct costs of returning the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods made to customer specifications or clearly personalized

• Sealed items not suitable for return due to health protection or hygiene reasons, if the seal was removed after delivery

• Perishable items or goods with a short expiration period

These guidelines comply with applicable laws and provide you with a clear and fair policy for returning your purchases at Hannah Martin.